tapqora
Legal · 23 October 2026

Delivery and returns

Delivery

  • United Kingdom: free standard tracked delivery, usually 3–6 working days after dispatch.
  • European Union: free standard tracked delivery from France, usually 3–8 working days after dispatch.
  • United States and Canada: free standard tracked delivery from Quebec, Canada, usually 5–10 working days after dispatch.
  • Express signed-for delivery (UK and EU only) is available as a paid option at checkout.
  • Cards are made to order and usually dispatched within 3 working days (Black metal: 7 working days). You receive a tracking link by email when your order ships.

Customs and import charges

  • No customs charges for the UK, the EU or Canada: UK orders under £135 have no import VAT or duty, EU orders ship from France and Canadian orders from Quebec.
  • United States: orders ship from Canada. If a carrier charges you US import duty on a standard order, email the receipt to support@tapqora.com and we reimburse it within 14 days.

Late or lost parcels

If your order has not arrived 10 working days after the latest estimated delivery date, email support@tapqora.com. Once the carrier confirms the parcel is lost, we send a free replacement or a full refund — your choice.

Damaged, faulty or misprinted cards

Email support@tapqora.com with your order email and a photo. If the card is damaged, misprinted by us, or its chip or QR code does not work, we send a free replacement or refund you. In the UK you can reject faulty goods for a full refund within 30 days of delivery; in the EU you have a legal guarantee of at least two years. If a chip stops working through normal use within 24 months, we replace the card free.

Changing your mind

Starter cards can be returned within 14 days of delivery for a full refund, including standard delivery. Use the online cancellation form at tapqora.com/legal/withdrawal; we email you a prepaid returns label. Personalised cards (Everyday, Wood, Black metal, Gold edition) are made to your specification, so they cannot be returned for a change of mind — but you can edit your profile at any time, so your card never goes out of date.

Refunds

Refunds go back to the original payment method within 14 days of your cancellation (Starter cards) or of our confirming a fault. Your bank may take 5–10 working days to show the refund.

Lost or stolen card

Switch a lost card off instantly from Dashboard → Cards. It then stops opening your profile. Order a replacement from the shop.